Results-oriented professional with experience in a variety of corporate environments: Fortune 500, public sector, and software start-up. A recognized business leader with I/T roots, and over 15 years experience in product and strategy definition. Demonstrated skills in multiple disciplines:
Strategy development & Implementation
Developed and implemented a multi-channel customer service strategy in a municipal environment, leading a cross-functional team, employing change management to support cultural change. Member of a small senior management team in a successful I/T venture, providing input into operational and strategic planning, with focus on HR and Marketing communications.
Marketing & Product Management
Member of the global marketing communications team for Siemens' strategic call centre product offering. Responsible for defining and managing new releases Siemens call centre product, liaising with development staff and country market specialists.
Call centre solution consultant with large financial and health institutions, making strategic recommendations and implementing operational solutions. Demonstrated strong executive presence and professional maturity yet at ease working with technical and business professionals.