Whether in a primary or ambulatory care practice or a hospital setting, inviting patients and families to share their experiences and ideas and participate in improvement activities is a valuable strategy for change. Developing a Patient and Family Advisory Council (PFAC) is one mechanism to regularly partner with those served by the organization in pursuit of better patient- and family-centered care. How have organizations built meaningful partnerships in their PFAC? What works well to sustain the momentum and deepen the connections? We will discuss and explore ways different organizations are building and sustaining vibrant and meaningful Patient and Family Advisory Councils.
These informal conversations are participatory in nature, building on the experience and strengths of those who join the call. We do not do a presentation but rather let the discussion be guided by what the participants want to learn more about through the sharing of our collective experiences. Come join the conversation to learn from others and to share your successes and challenges. Mary Minniti, Senior Policy and Program Specialist, and Ushma Patel, Director for Special Projects and Educational Programs, will facilitate this discussion.