IPFCC Webinar: Responding to Medical Errors in a Patient- and Family-Centered Environment

Webinar Description:
Despite the efforts of many health care organizations to eliminate preventable harm, patients and family members continue to be adversely impacted by medical errors. Join us for this webinar to learn what patients want and expect when medical errors occur and how patient and family partnerships at the organizational level can help to promote greater transparency around this topic.

Webinar Objectives:

• Describe literature highlights on patient/family attitudes regarding disclosure of medical errors
• Explore challenges related to disclosure and steps that may be taken to prevent or mitigate them
• Describe one approach that includes the voice of the patient and/or family in a critical event investigation
• Examine a case that illustrates how one organization communicated with family members in the aftermath of a critical event

• Maureen Connor, RN, MPH
  Claremont Healthcare Consulting
• Leilani Schweitzer
  The Risk Authority Stanford